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WG#6 Enhancing Service Concepts for Simulation Project Delivery
Topic The topic of the working group is to review and discuss the service delivery concepts adopted by Sim-Serv and to propose and plan improvements to them. The group will discuss how internet based means and conventional interaction techniques can be mixed in order to best support operational methods of Sim-Serv.
Goals
  • To review service delivery processes used in the first 10 test cases of Sim-Serv
  • To discuss experience gained and needs for improvement or further testing
  • To establish a KAIZEN type process for Sim-Serv
Further Information & To Join the Group Johannes Krauth
Tel. +49 4214366488
Mobile +49 1605521883
firstname.surname@sim-serv.com
Details SISECO WG Proposal
 

Invitations and Agendas
Date Event Document
24.2.2004 Kick-off meeting of “Enhancing Service Concepts for Simulation Project Delivery” (SISECO) working group.

Date & time: 24.2.2004 10:00 – 17:00
Place: Frankfurt (For details contact Johannes Krauth)

Tentative agenda:

  1. Welcome and introductions
  2. Brief review of recent progress in Sim-Serv project
  3. Presentation of ideas and goals of SISECO group
  4. Presentation of Sim-Serv service delivery processes
    • Roles and activities of different players
    • Presentation of experiences gained so far in the first 10 test cases
  5. Sim-Serv Association
  6. Working session:
    • How Sim-Serv would best support service delivery?
    • Role and expectations for Sim-Serv Association (post project). Identifying services for Sim-Serv and ranking them.
  7. Next steps and further meetings

  
 

Reports and Presentations
Date Event Document
7.4.2004 Minutes of the Frankfurt Meeting